If it is your first time at Poppy at The Garth, you may feel nervous or uncomfortable because you don't know what to expect. Please do not worry as we are here to answer any questions you may have.

On arrival you will be asked to complete a medical questionnaire. Before carrying out certain treatments it is important that the therapist knows if you have undergone recent surgery, have high blood pressure, any allergies or a heart condition. They will also need to know if you are pregnant, have varicose veins or any other condition which may impact on your health. If you have any medical problems please let us know at the time of booking so that we can ensure that the treatments are appropriate for your condition. If you are taking medication, have recently had any operations or illness or have a medical condition, it is advisable that you consult your doctor before booking treatments. All treatments are booked subject to medical status. If you fail to notify us prior to your arrival of a medical condition that prevents you from having your treatments a charge may be levied and you may not be able to participate.

Please always endeavour to arrive on time or early, if you are late your treatment time may be shortened or may not be honoured.

Depending on what treatments you are having, you may be asked to undress. You normally keep your underwear on unless asked to remove it and if that is the case the therapist will give you disposable briefs. Please bear in mind that you do not have to do anything you are uncomfortable with, so please talk to your therapist. Bathrobes and a generous supply of towels and slippers are provided for your use and during your treatment you are always partially covered by towels or a blanket. Your privacy is respected at all times.

If possible please leave your jewellery at home. If you do take any jewellery with you ensure that you keep it securely locked in your locker.

Please also ensure that mobile telephones are switched off when you arrive at Reception.